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Our Policies

RETURN POLICY

Returns must be made within 14 business days from the date of purchase. If you are the Purchaser, we can credit the original form of payment or you may choose to have a credit for future use. After 14 days, it will be credit only. Product must be in the original condition, unused and in its packaging that you received it in.
If there are changes to your order, please contact us as soon as possible.

SHIPPING POLICY

All shipping and handling charges are additional. Free shipping offer is not valid with any other discount. All deliveries are made by UPS, or Common Carrier to street addresses in the continental US only. Shipping time may vary due to availability of merchandise in our warehouse. We will inform you as soon as possible if, for any reason, we cannot send your order within this time frame.

PRIVACY POLICY

Our Commitment To Privacy
Your privacy is important to us. To better your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, a link is available at the bottom of every page.

The Information We Collect:
This notice applies to all information collected or submitted on the A-1 website. The types of personal information collected may include:
Name, Address, Email address, Phone number, Credit/Debit Card Information (For billing purposes only)

Credit Card Data
Credit card security is vitally important to us, and to ensure your security and safety, A-1 Products, is PCI compliant. This means that we don’t store your full credit card information. We only retain the last 4 digits of the card and the expiration date for verification purposes, and this data is kept on our secure servers. Your credit card information is retained on the servers of our payment gateway, Authorize.net. The data on the Authorize.net servers is encrypted, firewalled, and also PCI compliant. If you have any questions about PCI compliance or your credit card safety, please let us know. You can also click the Authorize.net icon at the bottom of any page to see our verified status.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. However, you do need cookies for parts of the site to work correctly.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. A-1 never shares customer information with any third parties, including advertisers, sponsors or partners.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. A-1 Products operates on secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

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